Printed Promo Product Client Resources
Our Resources page is the “go to” page for our customers with detailed information on artwork guidelines, colour management and more. Take the time to read through the information and contact us if you have any questions.
Design templates are available for the majority of our products. Download the required template from that specific product page. For all the other promo products, please follow artwork guidelines below. Contact us if you need any help or for design tips.
Type, borders and logos should be 3/16″ in from product edges on all sides. For orders with bleeds (an extra amount of printed image which extends past the product edge) extend this image or background colour 1/8″ on all sides. Supply files in EPS, TIF, JPEG, or PDF formats at 300ppi/dpi. Create fonts to outlines and embed all links.
We are able to modify and adjust your supplied files or design your project for you. Extra charges will apply. Contact us for a quote.
A PDF proof will be emailed before production begins.
Full colour orders will be converted to CMYK for digital printing and offset printing. Metallic colours and PMS colour match work will be offset printed and is based on the Pantone® Matching System. Pantone ink numbers need to be indicated in your supplied artwork. For digital printed orders, all artwork is converted to CMYK so there can be some colour variation when compared to Pantone® colours. RGB artwork will be converted to CMYK.
We offer a wide range of beautiful, high quality photos that can be printed on calendars, greeting cards, brochures and many other promo items with your brand. Our collections include Vancouver, Canada, Wildlife, Outdoor Activities and much more.
Collection of designs & fonts:
Need a helping hand or design and font ideas? These collections can be printed on napkins, coasters, invitations and many other custom promo products. The ready-to-use designs can be printed in any colour, combined together & personalized with your information.
Our catalogue provides descriptions of our products, pricing, promo ideas and samples. Please contact us if you want a catalogue mailed to you or if you require a quote & more info on any promo products not shown in the catalogue.
Place your order:
It’s easy and convenient. Go to our Order/Upload page and fill in the form and then upload your artwork where indicated and then click the send button.
Request samples to be mailed to you via our Contact page. Please provide your name, address and which products you are interested in. There is an extra charge for pre-production samples of your artwork (designs). Contact us for a quote.
Prices are based on 1 design per order. If you have multiple designs, a charge of $20.00 or more is applicable per group run. Use the unit price for the total amount ordering (based on the same product size). Contact us for more details.
We can ship your orders locally, across Canada and the USA. We have accounts with a number of couriers and will arrange the shipping for you. The tracking information will be emailed to you once your order has been shipped out. Contact us for a shipping quote.
Taxes are charged according to the province that we are shipping to. Orders being shipped to the USA are zero rated (no taxes apply).
A deposit may be needed to proceed with the order and full payment is due when the goods are picked up or shipped out unless other arrangements have been made with the management. We gladly accept company cheques, visa, master card, cash and debit. You can provide your credit card information over the phone or download the fillable authorization form. A copy of the invoice/receipt will also be emailed to you.
Products are packaged bulk (loose or stacked) in boxes. We can insert products into envelopes and bags, attach items to a card, gum tip and more. We can also custom print your bag tops, envelopes & cards. Contact us for a quote.
Production time, rush service and partial orders:
Average production time is 5 to 8 working days after artwork approval. See the specific product page for more details. Working days are Monday to Friday, excluding holidays. Rush service is also available. Contact us for a quote. If you require a partial amount of your order by a certain date, please notify us so we can schedule this in.
We must receive written notice that your order has been canceled. Charges will be invoiced for accrued costs (materials, design services, etc). Orders that are completed can not be canceled.